FAQs
What is physiotherapy?
Do I need a referral to see a physiotherapist?
A doctor’s referral is not required to see a physiotherapist; however if you have a referral from your GP, bring it with you to your first appointment.
How long are appointments?
All our appointments are of 30 minutes duration. After the initial consultation, at least one follow up appointment will need to be made. If there is more than one treatable area (i.e. neck and knee), separate appointments are required for each. We do not double book our clients and each physiotherapist treats only one person at a time.
Does Medicare cover physiotherapy sessions?
We accept EPC/Medicare patients with an appropriate referral/care plan from their GP. A small gap applies, which clients are required to pay on the day of service.
Do you treat WorkCover or MVA patients?
We do not accept Work Cover or Motor Vehicle Accident Commission claims, however affected clients are very welcome to attend the practice as private patients.
Will private health insurance cover my treatment?
If you have private health insurance with physiotherapy extras, your treatment should be partially covered. As each fund is different we recommend checking with your service provider for more information on individual health plans. For details of fees and item codes see our fees page.
Do you have HICAPS ?
Yes, we have HICAPS (an instant health insurance rebate facility) at Stirling and Parkside. This means that the individual health fund pays for their allocation of the consultation on the spot, and the client pays the remaining amount (the gap).
What are the terms for payment?
The gap (or full amount if the client is not covered by private health care) is payable on the day. We accept major credit cards, cheque and cash.
Is there a cancellation policy?
Yes, we have a cancellation policy. Due to the difficulty of obtaining preferred appointment times with our physiotherapists, a cancellation fee of 50% of the scheduled fee may be charged for any appointment not attended or when less than 24 hours notice is given for cancellations. It would be appreciated if you could call us as soon as possible to let us know if you are unable to attend your appointment, as this gives us the opportunity to offer the spot to another client.
When are appointments available?
Our physiotherapists are available at a range of times throughout the week. We also offer some out-of-business-hours appointment times on weekday evenings and Saturday mornings – please book ahead as these times fill up quickly.
What do I wear?
Your problem area will need to be examined, so it is advisable to wear clothing that can easily be removed. Please be aware that trousers may need to be removed to examine knees and hips; and tops may need to be removed to examine the back or shoulder. When attending Pilates 1:1s and classes, we suggest wearing comfortable clothing suitable for exercise.
What do I need to bring to my first appointment?
- Relevant X-rays and reports
- Private health care card
- GP referral if applicable
- Health care concession card if applicable